Employee Helpline
Do you need a comprehensive benefits resource for your employees, retirees and their families? At the Cammack LaRhette Employee Helpline, our team members serve as the front line for your Human Resources department, resolving issues and answering questions about your health and welfare programs directly over the phone. As an extension of your HR department, the Employee Helpline reduces your administrative burden, saving you time and money.
- Employee Helpline staffed with experienced benefits professionals
- Knowledgeable team members trained on your specific employee benefits plans and provisions
- Team members' strong relationships with insurance carriers and third party vendors, providing access to the right people for accurate, comprehensive resolutions
- Your own, dedicated call-in line, with a private phone number just for your employees
Case Study #1
An international Fortune 100 company was poised to close a location servicing 400 retirees. This client engaged our Employee Helpline to outsource the HR functions of this location, including all retiree inquiries. They identified our Employee Helpline as their top choice for a vendor because:
- Our professional staff gives each retiree individual attention, by acting as an extension of the client.
- Our Employee Helpline staff initially met with retirees face-to-face, and annually thereafter, personalizing the experience.
- We have the market presence to serve as an effective advocate for the retiree with the vendors.
Case Study #2
A large non-profit organization had an overworked HR staff and high overtime costs. Staff regularly worked evenings and weekends, to keep up with a demanding employee population.
Our Employee Helpline allowed this group to:
- Cut overtime by 70%.
- Shift task oriented work outside of HR, which allowed HR to focus on strategic goals.
- Increase employee satisfaction with benefits by improving turnaround time on employee questions and issues.
Feedback from retirees was excellent. After a seamless transition, we continue to be the exclusive contact for this retiree population
